If you're reading this and thinking it's a blank cheque for bad behaviour, you have it the wrong way round

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When people know they have the unconditional support of leaders they trust, it's a spur to do the right thing more often, and to take greater personal responsibility

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Conversely, when people work under the constant risk of being second-guessed, their decisions matter less, doing their best work counts for less, and they know it

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