Here's a thing I contributed to about what makes this global event so special

Last few tickets left for the brilliant Leeds GovJam. Not just for public sector people, open to everyone who wants to help make public services better

Great read: Andy Callow's reflections on his first 6 months as Chief Digital Information Officer at Kettering General Hospital

Matt Edgar boosted

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are blogposts about our working week. For us but shared with you

Some hard but inspiring reflections from my fellow weeknoters this week

This looks like a great process for unpicking jargon in any team - blog post by David Durant at Hackney Council

Knowing where you are in the divergence/convergence cycle is such an important, and often overlooked, element of design leadership

Two days with my awesome NHS Leadership Academy learning set. Constructively challenged by patients and staff, giving and receiving feedback on our written work. Lots to bring back to my role at NHS Digital

Quite content to have reached the age of varifocals, afternoon naps, and living vicariously through my children's social media triumphs

That thing where Google picks up the cookie consent copy for the search result snippet but it turns out to be OK

We iterate and learn at the pace we can release to users. When that's measured in minutes and hours, not weeks and months, the quality benefits are massive

Engineering practices like these are vital as an enabler to truly user-centred design

In the user research lab today: people trying out updated cancer content for the NHS website. Sessions expertly run by researcher Ana and content designer Kirsty, and a first research experience for some of our new graduate trainees

I very much like Andrew Travers' top tips on helping teams to form when doing user-centred design at scale

I wonder if there's something about the demarcation of clinical "care" from non-clinical "admin" that means the latter gets less consideration than it deserves?

It's quite telling what's being framed as "admin" here - "routine, non-clinical processes that almost everyone experiences". In other sectors, these would be considered part and parcel of the service experience, which as service designers, we seek to address holistically

"Researching in silos leads to false positives" - this from Leisa rings true, it's why we work to structure and share user research activity across NHS Digital

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