Matt Edgar @mattedgar@mastodon.me.uk

Great read: Andy Callow's reflections on his first 6 months as Chief Digital Information Officer at Kettering General Hospital
https://twitter.com/andy_callow/status/1182942844874612737

#weeknotes are blogposts about our working week. For us but shared with you

Some hard but inspiring reflections from my fellow weeknoters this week https://weeknot.es/

This looks like a great process for unpicking jargon in any team - blog post by David Durant at Hackney Council https://blogs.hackney.gov.uk/hackit/breaking-the-tech-language-code

Knowing where you are in the divergence/convergence cycle is such an important, and often overlooked, element of design leadership

A lovely post about design process by Stephen McCarthy at GDS https://twitter.com/loft27design/status/1180129107646058496?s=19

Two days with my awesome NHS Leadership Academy #BevanProg learning set. Constructively challenged by patients and staff, giving and receiving feedback on our written work. Lots to bring back to my role at NHS Digital

Quite content to have reached the age of varifocals, afternoon naps, and living vicariously through my children's social media triumphs https://twitter.com/Fab_Newt/status/1176634355453693954?s=19

That thing where Google picks up the cookie consent copy for the search result snippet but it turns out to be OK

We iterate and learn at the pace we can release to users. When that's measured in minutes and hours, not weeks and months, the quality benefits are massive

Engineering practices like these are vital as an enabler to truly user-centred design https://twitter.com/willhamill/status/1173922791613186048?s=19

In the user research lab today: people trying out updated cancer content for the NHS website. Sessions expertly run by researcher Ana and content designer Kirsty, and a first research experience for some of our new graduate trainees #2HoursEvery6Weeks

I very much like Andrew Travers' top tips on helping teams to form when doing user-centred design at scale https://trvrs.co/journal/units-and-silos

I wonder if there's something about the demarcation of clinical "care" from non-clinical "admin" that means the latter gets less consideration than it deserves?

It's quite telling what's being framed as "admin" here - "routine, non-clinical processes that almost everyone experiences". In other sectors, these would be considered part and parcel of the service experience, which as service designers, we seek to address holistically

Fascinating reading from the King's Fund. For better or worse, digital has a big role to play #nhs #ServiceDesign https://twitter.com/TheKingsFund/status/1173207084608958464?s=19

"Researching in silos leads to false positives" - this from Leisa rings true, it's why we work to structure and share user research activity across NHS Digital
http://www.disambiguity.com/five-dysfunctions-of-democratised-research-part-2-researching-in-our-silos-leads-to-false-positives/

Great to welcome our largest ever cohort of graduate trainees to the Digital Services Delivery profession at NHS Digital this afternoon. Excited for all they will bring to their roles in content, design, user research, product and delivery management

People at the table I was on made a point about the language we use. Because words matter!