“when organisations become purely focused on feature releases without prioritising design maintenance as part of their backlog” https://link.medium.com/YCWgOQmpX6
Conversely, when people work under the constant risk of being second-guessed, their decisions matter less, doing their best work counts for less, and they know it
When people know they have the unconditional support of leaders they trust, it's a spur to do the right thing more often, and to take greater personal responsibility
If you're reading this and thinking it's a blank cheque for bad behaviour, you have it the wrong way round
Per the Loosemore Definition, if the day before lockdown, your organisation didn't understand the culture, processes, business models and technologies of the internet era, it's unlikely to be effectively applying then now to respond to people’s raised expectations
'How executives can support teams and change institutional ways of working' - lots to learn from in this post by Kate Tarling
True to the NHS Constitution, this is the team that's always pushing to put patients and the public at the heart of what we do. They work fearlessly across organisational boundaries, and in so doing are committed to providing best value for taxpayers' money
"You're the only person this happens to"
BBC Radio 4 - The Great Post Office Trial, The Imaginary Heist
"The same problems being semi-solved but in sub-optimal ways"
BBC Radio 4 - Seriously…, The Global Ventilator Race
Lots of people talking about different kinds of leadership today, so I caught up on this inspiring conversation between Anne Cooper and Yvonne Coghill. 50 minutes very well spent https://twitter.com/Anniecoops/status/1252958727285678083
“Today’s civil servants need the capacity for what Rainer Kattel calls ‘agile stability’: the ability to both maintain stability and embrace innovation.” https://link.medium.com/9EhOqxyvI6
Last few days to apply for the user research operations job at NHS Digital
We have a great and growing team of user researchers. Could you be the one to put in place the processes and tools they need to do their best work?
Leeds or London https://www.atscloud.co.uk/nhsdigital/displayjob.aspx?jobid=1528
We're looking for an experienced user researcher to develop research ops for NHS Digital's growing user-centred design community. Could that be you? Details here https://www.atscloud.co.uk/nhsdigital/displayjob.aspx?jobid=1528
Topping up my #2HoursEvery6Weeks by observing one of our brilliant NHS website user researchers interviewing members of the public over Teams
Your future self will thank you for it, and so will your users and stakeholders
The social network of the future: No ads, no corporate surveillance, ethical design, and decentralization! Own your data with Mastodon!