Matt Edgar @mattedgar@mastodon.me.uk

Sunday morning cycle along the canal to Apperley Bridge Marina

It's that time approaching the summer holidays when I look at the backlog of unread books on my Kindle and ask you all what I should add to the heap. Recommendations, please!

Saturday morning cycle to St Aidan's.
The sunshine miners have gone, leaving only the sunshine

Been talking with colleagues about how we might "design for adoption" of new services, to reduce the need for training and high-touch implementation. This, from COVID-19 vaccinations, is a great example
https://digital.nhs.uk/blog/transformation-blog/2021/designing-out-the-need-for-training-in-a-staff-facing-app

Tonight on NHS Jobs:
Adverts containing the word "design": 2,151
Vacancy titles containing the word "designer": 6

Co-design doesn't mean shifting the burden onto patients and non-expert staff without support. It's time to professionalise service design in the NHS as we have elsewhere in public service https://www.gov.uk/government/collections/digital-data-and-technology-profession-capability-framework#user-centred-design-job-family

This work by the King's Fund on NHS admin is great, but doesn't quite get to the key skills required for the user-centred design of admin processes
https://twitter.com/TheKingsFund/status/1411769291125542917

"Every time I hit the return key I want to create a new and confusing separate entity with a plethora of independent stying options," said no writer ever

Select a few paragraphs and set them to plain text? Nope.

Almost a year on, and Wordpress block editor is still doing my head in
https://twitter.com/mattedgar/status/1282223003602808832

Saturday morning noodling with 2 kinds of learning loop in healthcare and how they are part of a single system

How do you get your #2HoursEvery6Weeks?
https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/

This week in user research, I've heard first hand from parents who recently took their children to an emergency department, from a 111 call handler, and from a service commissioner

Thanks to digital urgent and emergency care colleagues in NHSX and NHS Digital for responding rapidly to my request to observe user research this week. It's great to see how users are involved throughout design and development

If you work in health and care (or any of the other 70-80% of the UK economy giving service, not making products) then this service design apprenticeship consultation is for you https://twitter.com/claragt/status/1402577639026704385

The proposal to develop an apprenticeship standard has been put together with input from some of the UK's most expert service designers, working in a range of sectors [PDF link] https://www.instituteforapprenticeships.org/media/5138/st0894_service-designer_proposal_07062021.pdf

Every day patients and staff feel the impact of #NHS services that were never consciously designed following user-centred methods. It's time to professionalise #ServiceDesign, and this apprenticeship standard could make an important contribution
https://www.instituteforapprenticeships.org/developing-new-apprenticeships/apprenticeship-consultations/

Also references this great blog post by NHS Digital's Tero Väänänen: "Design is the strategy" https://digital.nhs.uk/blog/design-matters/2020/design-is-the-strategy

Lovely to see the NHS Design Principles get a mention, along with ISO 9241-210, the international standard in Human-centred Design for Interactive Systems
https://service-manual.nhs.uk/design-system/design-principles