This hits the service design nail on the head: innovators' incentives have to be aligned with those of users, buyers, and beneficiaries. In health and care those 3 are rarely the same person
twitter.com/MustBeMistry/statu

Looks like some randomised controlled trial evidence for content design in patient letters here :)
twitter.com/NIHRevidence/statu

And once inside a multidisciplinary team, we want people to bring their whole self to work, and use all their talents. Titles matter much less in a high-performing, high-trust team, that has all the skills it needs to get the job done

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Of course there are many people who can do several of those roles, but it's a good sign that an organisation values deep specialism when it allows them to focus on doing one job well for a sustained period of time

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Moreover multidisciplinarity surfaces productive tensions - between design and user researcher, product manager and delivery manager. This forces teams to make their assumptions and trade-offs more explicit than if all that happened inside only one head

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It's an important message to - for example a user researcher - that we value your skills so highly that we will hire for those alone, not ask you to do other adjacent things too

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On the other hand, specialism matters, especially when establishing new skillsets in an organisation

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Of course it's a truism that many of us will do many different things over the long arcs of our careers. I've travelled from journalism through web content production, product management and service design, and I'm not done yet

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Been thinking about this post by @jukesie. I reckon it's something to do with pace layers of whole career, day-to-day delivery, and everything in between digitalbydefault.com/2020/02/1

And the service manual itself is here, including a beta NHS service standard, design system, content style guide, accessibility guidance, and community resources service-manual.nhs.uk/

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Catching up on the NHS Digital service manual team's public show and tell. Lots of learning from NHS teams building consistent, user-centred services
youtu.be/idgk2SwC_q4

And there's more! We're looking for a Lead Service Designer for NHS.UK, the UK's biggest health website atscloud.co.uk/nhsdigital/disp

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Sticky notes are the "small pieces loosely joined" of paper. Many other less agile paper formats deserve to die before these do

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I'm with Terence on the limitations of paper and dangers of sticky notes as empty signifier of agility.
And yet...
mastodon.social/@Edent/1036459

Celebrating 20 years of parenthood this weekend by tidying accumulated outgrown toys that have come to rest in youngest teen's room

Matt Edgar boosted

After long study we've discovered The Best Org Design That Perfectly Fits all the groups we work with:

It's the org design you already have

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courageous commitment to the vulnerable work of personal and collective learning

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the next iterative step in the right direction.

And yet live service teams struggle to get funding for this important work until something becomes so broken or stuck that a big disruptive change is needed

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