The Service Design Maturity Model by @SDNetwork@twitter.com https://link.medium.com/27ZiPwofUV
Tech-centric approaches without planning for its impact on people will fail to deliver a project that serves people.
People-centric design without good tech foundations will fail to be able to build something that meets its own goals.
There's no succeeding while prioritizing one over the other. To build the right systems we need to intertwine the work of both.
I like this because:
"organising" is better than the rabbit hole of "organisations"
"consistently" is a nod to GOV.UK's "consistent not uniform" design principle
#OpenSource hiring klaxon: come and help me and my colleagues at NHS Digital to make things open. We know it makes things better.
I've written up (and linked to our team presentation) what we got up to at the Liverpool edition of the Global Service Jam the other week, looking at ways to draw the Fabric District (the area of town my office is based in) and Everton closer together http://dlvr.it/R2StQL #weeknotes #GSJam #ServiceDesign #regeneration #community #IslingtonDivide
Realised I should write this down: What I mean when I talk about service #ServiceDesign
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