At the Empower the Person conference a year ago, we asked participants what an NHS service manual might be. Today, Adam, Dean, Ian and Polly presented a redesigned website, a frontend kit, and service manual. Great work, team :) #EPDW19
Last weekend to apply for the job of Lead User Researcher on the national NHS website for England. Come and coach our team of user researchers based in London https://www.atscloud.co.uk/nhsdigital/displayjob.aspx?jobid=900
Inspired and exhausted in equal measures after my first week on NHS Leadership Academy #BevanProg. A lovely cohort to be part of. A tiny bit envious of those with long journeys home to decompress
Applications close on 10 Feb. Happy to arrange an informal discussion if you'd like to know more about the role
You'll also play a vital role in the #UserCentredDesign leadership of NHS Digital, looking after all our user researchers based in London, and helping the NHS grow its own talent through our UCD graduate programme
Applications close on 10 Feb. Happy to arrange an informal discussion if you'd like to know more about the role https://www.atscloud.co.uk/nhsdigital/displayjob.aspx?jobid=900
In case you missed it, we're looking for a #UserResearch leader to inspire and coach our team of user researchers on the national NHS website
Here’s the team behind our NHS digital design principles, accessibility guidance, NHS Frontend and more, sharing their work and thinking in the open. Hope you can join us on the 14th https://twitter.com/ianroddis/status/1090256644926189569?s=21
Not often I get to hire for a role as important as this one: lead user researcher on the national, patient-facing NHS website. Please take a look and share with your networks. Thank you!
First stop today: observing user research on the NHS website. My Mastodon profile tells me the last time I did this was 4 December. That’s too long :( #2HoursEvery6Weeks
1884: "immigrant from Belarus with little money and poor English"
2019: "‘We have always had a Marks & Spencer here."
From leading gov digital transformation exemplar #1 to exemplary empathetic leadership of #OneTeamGov. Thank you Kit! Don’t ever reel yourself in https://twitter.com/kitterati/status/1085934829689032704
On NHS jobs site this morning (https://www.jobs.nhs.uk/):
Jobs adverts mentioning "service redesign": 106
Jobs adverts mentioning "service design": 0
Vacancy titles containing the word "designer": 0
18 months as a health and care insider and the term “service redesign” still bothers me. It implies that: 1. we start from a legacy service, and 2. design is discontinuous. Why not just #ServiceDesign ?
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