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This is a really important dynamic which I've seen play out in health IT quite a lot
https://twitter.com/johncutlefish/status/1535412311057240064?t=KHz59nkZNklAbN6mdeQpGw&s=19
TwitterJohn Cutler on Twitter“some skills, like qualitative research chops, can be very hard for people to "see"
whereas making a computer do something can feel like magic
what words do we use to describe the difference? hard/soft skills isn't it. something else?”
It's so frustrating to watch organisations overpay for unusable systems, because they under-estimate what it takes to make something work well for users in context, and over-estimate what's hard to do in code