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Been talking with colleagues about how we might "design for adoption" of new services, to reduce the need for training and high-touch implementation. This, from COVID-19 vaccinations, is a great example
https://digital.nhs.uk/blog/transformation-blog/2021/designing-out-the-need-for-training-in-a-staff-facing-app
digital.nhs.ukDesigning out the need for training in a staff-facing app - NHS DigitalJason Hodge, Lead Service Designer for the national booking service, looks at how they had to quickly design an app that COVID-19 vaccination site staff could easily and effectively use to check in the hundreds of people arriving daily to get their jab.