It's quite telling what's being framed as "admin" here - "routine, non-clinical processes that almost everyone experiences". In other sectors, these would be considered part and parcel of the service experience, which as service designers, we seek to address holistically


I wonder if there's something about the demarcation of clinical "care" from non-clinical "admin" that means the latter gets less consideration than it deserves?

Sign in to participate in the conversation
Open social media for the UK

The social network of the future: No ads, no corporate surveillance, ethical design, and decentralization! Own your data with Mastodon!