And besides the detailed learning about our prototype, I heard in their own words the impact when we make less confident users feel awesome https://mastodon.me.uk/media/Bb64Bka6ezNTMMy4wQg
@mattedgar interesting - is that 2 hours of observing user research every six weeks, for all the devs?
@Floppy In the observation room today: 3 designers, 1 user researcher, and 2 software engineering apprentices. User research is a team sport
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