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The Wade-Gery review demands that people like me with decision making responsibility in the NHS should be constantly aware of the day to day reality of the citizen experience. Here's my one weird trick for making sure I am #2HoursEvery6Weeks
https://blog.mattedgar.com/2021/12/11/the-sro-in-the-observation-room-why-2-hours-every-6-weeks-is-a-must-for-every-senior-leader/
Matt Edgar writes hereThe SRO in the observation room: why 2 hours every 6 weeks is a must for every senior leader