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What an interesting day!
Stressful, but interesting.
Today, I had to leave my long-time #insurance agent. Since COVID, they've staffing issues, largest agents in the province #Munro . I tried to call several times to insure another vehicle, but they never even called back, so my insurance was split between companies for each vehicle. Today, the other two arrived. I tried to call again. They don't answer. I got offered HALF their best price, 2 other places.

My agent doesn't work for me now

@Rasta Here in the UK that sounds bizzare. We've learned that being a loyal customer doesn't get you a better deal, it gets you a worse one. These days car insurance is mostly done through price comparison websites.which.co.uk/news/article/are-y

Which?Are you still paying the 'loyalty penalty' for insurance?By Dean Sobers

@tokensane We have Canadian Insurance Bureau that regulates them all. It's not impossible for a rogue one to exist, but after long-time top-spot in the reviews, dropping to such a low level isn't even making it usable.
You can't get insurance without a broker in Canada. I can't call up the insurer and say I don't accept your offer, the broker will do that, to cancel it for me. I have been unable to even reach them to insure another vehicle before the sale was cancelled.
So, I moved on.

Token Sane Person

@Rasta That's more or less how it works here too: the actual underwriter is like a wholesaler and the brokers are the retailers. When that news story talks about "shopping around" it means talking to different brokers. Have you tried something like lowestrates.ca/insurance/auto which compares offers between many different brokers? That is increasingly how its done in the UK.

LowestRatesAuto InsuranceCompare quotes from Canada’s leading car insurance companies. Just like that.

@tokensane Oh, I have, the nature of my post, was to say I moved on. I don't wait. I'm loyal even when prices go up at any of my dealings, if I get service that makes it worth it.
I got better service for half the price.
It's a no-brainer. They are unable to meet my needs