Show newer

When we got to the beach, fully clothed, shoes dry, another beachgoer stared at us in amazement, as if we'd just walked on water

Show thread

We parked the car at a country park and followed a sign to the beach. It led us over a saltmarsh with a few puddles, and a little detour round a place where the water had breached the old line of the path

Show thread

A funny thing happened at the seaside the other day, which I feel must be a metaphor for something

+1 to this statement, which sets out the practical changes that will be needed to bring about real public service transformation at pace and scale

Holiday reading includes a couple of books on in healthcare. Between them, 113 mentions of "design", just one of a professional designer (a graphic designer made a cute project logo). Seems all wrong to me, but what am I missing?

Sunday morning cycle along the canal to Apperley Bridge Marina

It's that time approaching the summer holidays when I look at the backlog of unread books on my Kindle and ask you all what I should add to the heap. Recommendations, please!

Saturday morning cycle to St Aidan's.
The sunshine miners have gone, leaving only the sunshine

Been talking with colleagues about how we might "design for adoption" of new services, to reduce the need for training and high-touch implementation. This, from COVID-19 vaccinations, is a great example

Tonight on NHS Jobs:
Adverts containing the word "design": 2,151
Vacancy titles containing the word "designer": 6

Show thread

Co-design doesn't mean shifting the burden onto patients and non-expert staff without support. It's time to professionalise service design in the NHS as we have elsewhere in public service

Show thread

This work by the King's Fund on NHS admin is great, but doesn't quite get to the key skills required for the user-centred design of admin processes

"Every time I hit the return key I want to create a new and confusing separate entity with a plethora of independent stying options," said no writer ever

Show thread

Select a few paragraphs and set them to plain text? Nope.

Show thread

Saturday morning noodling with 2 kinds of learning loop in healthcare and how they are part of a single system

This week in user research, I've heard first hand from parents who recently took their children to an emergency department, from a 111 call handler, and from a service commissioner

Show thread

Thanks to digital urgent and emergency care colleagues in NHSX and NHS Digital for responding rapidly to my request to observe user research this week. It's great to see how users are involved throughout design and development

Matt Edgar boosted

Who writes DPIAs (Data Privacy Impact Assessment) in your organisations, in particular around technology change?

Is it the developers? The product managers? or is it people from the wider organisation who are sponsoring the new functionality / capabilities?

Show older

Open social media for the UK