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We’re demonstrably delivering value to NHS Digital and the wider health and care system, this week with the launch of the NHS Digital Design Matters blog, and a User Centred Design Industry Group in partnership with NHSX and Tech UK

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We’re using end-to-end service design and user insights to identify opportunities and drive outcomes across our portfolio, with some great work on a user-centred service catalogue to describe what we do in words everyone can understand

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We’re giving our user researchers the operational support they need to do their best work, including support for remote research, and looking forward to the opening of our own user research lab in the new Leeds Government Hub

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We’re re-starting user-centred design training for everyone in our directorate, and stepping up work to help all our colleagues to understand barriers to access to our products and services

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We’re getting a better understanding of user-centred design maturity across our product development teams, so that we can provide assurance that every service we deliver will be founded on user research and will meet user needs

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Our most experienced user-centred design leads are working across nationally significant NHS services. We don’t get everything right, and there’s always more to do, but I’m convinced that having these roles is already making our services better

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It’s a bit awkward seeing my corporate PR photo staring back at me so I want to emphasise what an awesome team we have working on all of this. A thread…

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So sorry to hear that we have lost John far too soon. I will always remember him with a camera or phone in hand, ready to demonstrate how the simplest digital literacy interventions are usually the most effective twitter.com/johnpopham/status/

Yesterday's product development show and tell: 110 colleagues joining to hear about work on our new service catalogue and how it will help us see how products fit together from a user's point of view

Upgraded to full fibre. Now this happy cheese plant is enjoying average 300Mbps down, 150 up

First day in an office since March 16, covid-19 secure with a bonus view of Trinity spire

"Creating a map works best as a co-creation activity" - lots to learn in Clara Greo's simple, pragmatic guide to mapping services
services.blog.gov.uk/2020/09/0

goes to write weeknotes; falls down rabbit hole of seeking alternative blogging platform to escape the accursed Wordpress blocks editor

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Google Photos offered to "fix the lighting" on this one, but I prefer the Yorkshire Sculpture Park with

Both screening and primary care teams are making good use of our NHS design system. They can focus on solving problems unique to their services, knowing that core components wlll be robust and accessible out of the box service-manual.nhs.uk/design-s

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User-centred design graduates Emily and Matt told us how they're testing new interfaces with both experienced admin officers and trainee staff, to make sure their service works for everyone

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74 colleagues tuning in remotely to yesterday's product development show and tell for demos of services used by NHS staff in primary care and cancer screening

And yes, I know that being able to take control of my calendar is a massive privilege, so I have to be mindful of the knock-on effects my actions have on others. Hopefully can be positive for them too

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