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User-centred design graduates Emily and Matt told us how they're testing new interfaces with both experienced admin officers and trainee staff, to make sure their service works for everyone

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74 colleagues tuning in remotely to yesterday's product development show and tell for demos of services used by NHS staff in primary care and cancer screening

And yes, I know that being able to take control of my calendar is a massive privilege, so I have to be mindful of the knock-on effects my actions have on others. Hopefully can be positive for them too

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2 days in, it's working for me. Your mileage may vary

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3. In return, I'm trying to be more present in the meetings I do join, and catch myself from checking emails and other chats unless absolutely necessary

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2. Instead of 1 hour meetings, I try to book 45-minute ones, starting at 5 past the hour, if that's what's needed to give myself and others a breather

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1. I book myself 3 hours per day of continuous meeting-free time.
If I have to give some of it up for some reason, I add to another day's meeting-free time to compensate

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Last 2 weeks:
* Went for some walks
* Sat on an overcast beach
* Looked at some castles

This week:
* Being grateful to colleagues for their brilliant work under trying circumstances
* Re-focusing on what’s important and what’s harder than it should be

"Good usability design draws from a variety of different intellectual cultures including but not limited to psychology, sociology, graphic design and even theatre studies. Multidisciplinary design teams can be very effective, but require particular skills to initiate and sustain."
mastodon.social/@opensourcedes

Matt Edgar boosted

Classic: "The Usability of Open Source Software" by David M. Nichols and Michael B. Twidale

– I think it still holds up well after 17 years.

firstmonday.org/article/view/1

/jcd

Matt Edgar boosted
Matt Edgar boosted

So dear digital buddies... can anyone share thinking/learning on Virtual Assistants for LocalGov websites... our context is 70% Mobile Access. (It’s the ‘I want an App!’ of the ‘20s)

In a Channel 4 documentary about my school's pioneering network of BBC Micros, I was filmed emailing a teacher to say I couldn't go cycling because my bike had a puncture
twitter.com/lizduckchong/statu

Matt Edgar boosted

Another win for the power of open source in the NHS!
I noticed an accessibility bug with a new service. I reported it on GitHub. It was fixed the next day.
github.com/nhsuk/permission-to
Go team!

The solutions: more trust in teams, more frequent releasing. It's really hard to break out of this spiral because those things are so counter-intuitive for leaders steeped in command and control
twitter.com/pathakaakash/statu

Matt Edgar boosted

Pleased to announce that mastodon.me.uk is now part of the Open Collective UK family! It costs around £360 a year to run the server, so if you can, please set up a small regular donation at opencollective.com/mastodon-me to keep us going!

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