And an interruption from a small person so gently handled by one of the designers presenting, both presenters deserved an extra large round of applause 👏👏👏
On screening, new designs for GPs to check details before their patients are invited for cervical screening, potentially avoiding the distress of someone getting an invite letter inappropriately
On the NHS App, 2 rounds of user research in 5 days, plus remote mob programming to enable people to start using NHS App features more quickly after signing up
#GoodServices poster installed. Now whenever I'm on a Teams call, I'll be reminded that
ƨdɿǝv ǝɿɒ ƨǝɔivɿǝƨ booӘ
ƨnυon ǝɿɒ ƨǝɔivɿǝƨ bɒꓭ
“A good service is an efficient service, because it minimises failure demand.” Essential concept if we want to ditch vanity metrics and focus on what's really valuable https://link.medium.com/CBrDbrt8X5
User research, especially with frontline staff, is understandably harder to do right now, but teams are keeping users at the heart of their work, and taking opportunities to release sooner and learn in live
A few weeks after the grounding, we announced the first Service Design Drinks in Leeds. Coincidence? https://blog.mattedgar.com/2010/05/08/announcing-the-first-service-design-drinks-in-leeds/
"Imagine a world where our smartest and most powerful people travelled less and engaged more fully in their local communities. The time they have hitherto wasted in transit could instead be invested in family relationships, friendships and civic engagement."
Remember the volcano? In 2010 I was spending a lot of time on planes, until suddenly I wasn't https://blog.mattedgar.com/2010/04/19/gin-jetplanes-and-transitive-surplus/
💙💙💙 Looking for a quick thing you can do to help the NHS? 👏👏👏 Please use the coronavirus status checker 👏👏👏 to tell us about your current experience of the virus 👏👏👏https://www.nhs.uk/statuschecker
👏👏👏 Thank you 💙💙💙
And another thing!
Because the survey is hosted on NHS.UK, it will be free to access as part of this agreement from the UK mobile operators https://www.gov.uk/government/news/mobile-networks-remove-data-charges-for-online-nhs-coronavirus-advice
No app to download, no username or password to set. The people we need to complete this may be stressed and unwell, so the team is working hard to make every question as simple as possible, and the whole survey quick to complete
The NHS is for everyone, so this service is designed to be accessible: change colours, zoom up to 300%, listen with a screen reader, navigate with a keyboard. If we're missing something, please let us know https://www.nhs.uk/coronavirus-status-checker/accessibility
Another day, another team of #NHSTechHeroes readying a service for a major public announcement. So proud of the people behind this one
The social network of the future: No ads, no corporate surveillance, ethical design, and decentralization! Own your data with Mastodon!