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And an interruption from a small person so gently handled by one of the designers presenting, both presenters deserved an extra large round of applause πŸ‘πŸ‘πŸ‘

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On screening, new designs for GPs to check details before their patients are invited for cervical screening, potentially avoiding the distress of someone getting an invite letter inappropriately

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On the NHS App, 2 rounds of user research in 5 days, plus remote mob programming to enable people to start using NHS App features more quickly after signing up

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Yesterday's fortnightly show and tell: 45 people in Teams, sharing important work in progress by the NHS App and cervical screening teams

poster installed. Now whenever I'm on a Teams call, I'll be reminded that
Ζ¨dɿǝv ǝɿɒ ƨǝɔivɿǝƨ booӘ
Ζ¨nΟ…on ǝɿɒ ƨǝɔivɿǝƨ bΙ’κ“­

β€œA good service is an efficient service, because it minimises failure demand.” Essential concept if we want to ditch vanity metrics and focus on what's really valuable link.medium.com/CBrDbrt8X5

User research, especially with frontline staff, is understandably harder to do right now, but teams are keeping users at the heart of their work, and taking opportunities to release sooner and learn in live

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Another great product development teams show and tell this morning: Andrew on a much-needed new feature in the NHS App, and Emma on One Form To Rule Them All in cervical screening

"Imagine a world where our smartest and most powerful people travelled less and engaged more fully in their local communities. The time they have hitherto wasted in transit could instead be invested in family relationships, friendships and civic engagement."

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Remember the volcano? In 2010 I was spending a lot of time on planes, until suddenly I wasn't blog.mattedgar.com/2010/04/19/

πŸ’™πŸ’™πŸ’™ You can do this survey every day πŸ“† or every few days πŸ“†πŸ“†πŸ“† to tell us how things change πŸ’™πŸ’™πŸ’™ nhs.uk/statuschecker

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πŸ’™πŸ’™πŸ’™ Looking for a quick thing you can do to help the NHS? πŸ‘πŸ‘πŸ‘ Please use the coronavirus status checker πŸ‘πŸ‘πŸ‘ to tell us about your current experience of the virus πŸ‘πŸ‘πŸ‘nhs.uk/statuschecker
πŸ‘πŸ‘πŸ‘ Thank you πŸ’™πŸ’™πŸ’™

Reflecting on what it means to do end-to-end, front-to-back service design at system scale in a fast changing situation. Fewer big artefacts, more conversations curated. Less grand vision, more ideas planted with teams. Fewer boxes and arrows, more shared Slack channels

And another thing!
Because the survey is hosted on NHS.UK, it will be free to access as part of this agreement from the UK mobile operators gov.uk/government/news/mobile-

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No app to download, no username or password to set. The people we need to complete this may be stressed and unwell, so the team is working hard to make every question as simple as possible, and the whole survey quick to complete

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The NHS is for everyone, so this service is designed to be accessible: change colours, zoom up to 300%, listen with a screen reader, navigate with a keyboard. If we're missing something, please let us know nhs.uk/coronavirus-status-chec

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Another day, another team of readying a service for a major public announcement. So proud of the people behind this one
twitter.com/MattHancock/status

In between Teams calls, I have managed to excavate a mini-fatberg from the drain where the dishwasher empties. How's your Sunday morning going?

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