My colleague bravely challenged her abusers. I hope I would have been brave enough to do the same if I'd been there, I worry that I wouldn't
Come for the transparency, stay for the civics lesson :)
Fresh earworms for my family every day!
The discovery team on "book, refer and manage appointments" shared their findings from visits to admin teams. Seeing opportunities to improve patient experience, information flows and interoperability
This morning, the NHS App team showed how they've made it easier for users to feed back about errors, and supported service management colleagues to resolve problems more quickly
3. Not being able to deliver improvements, after hearing what users desperately need, is a real source of stress for user researchers and their teams
2. UCD people are sometimes characterised as getting stuck in discovery. Fact is, once you’ve spent time listening to users’ stories first hand, you’ll be more impatient than ever to deliver stuff that makes things better
1. We might not be “frontline” NHS workers, but many of our people do come into contact with distressing stories from health and care. We need to acknowledge this when it happens, and provide support appropriately
We want as many people as possible to access simple, clinically safe health info from the NHS website. So we're redesigning it with search engines, apps and voice assistants in mind
“No one’s laughing at the lenses”, or the service-dominant logic of my new pair of specs
Give Molly and Lil 7 minutes of your Sunday morning. You won't regret it "Without the patients... they wouldn't have their job"
I’ve watched some of the best self-organisation and cross-team / cross-org collaboration happen over the last 10 days to get this, like trying to land a helicopter on a speedboat. Very proud.
There's plenty of panic and disinformation about #coronavirus but here's some brilliant and swift work by @NHS and @NHSDigital to provide advice on #COVID19 in plain English including online self-diagnosis tool ht…
Coexistence is possible. Equivalence is not. Nobody argues for evolution of the flea and creation of the elephant
"agile" and "waterfall” are not equally valid, alternative ways of getting things done. They're alternative theories of how things get done, how things have always got done
Had a bit of an "And yet it moves!" moment yesterday
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