Great to see the continued focus on user needs, user research, and user involvement in NHSX's work on AI https://twitter.com/NHSX/status/1189469618752118784?s=19
“No one’s coming. It’s up to us.” by Dan Hon https://link.medium.com/P2G1WfQZa1
... We all know that when you do big change—big migrations, big separations of banks, and big migrations of systems—we put customers at risk.
Anne Boden, CEO of Starling Bank: Modern technology is now released and change managed by implementing a little bit of change often. By having a little bit of change [ ... ] and doing it several times a day, you minimise the impact of that change...
From the report: "We also heard that the approach to change matters..."
Though going back to the source, the wording is a little different: "change management" or "change of management"? https://publications.parliament.uk/pa/cm201920/cmselect/cmtreasy/224/224.pdf
"A change of management was the most common cause of IT failures"
Last few tickets left for the brilliant Leeds GovJam. Not just for public sector people, open to everyone who wants to help make public services better https://twitter.com/LeedsGovJam/status/1185093011837014017?s=19 #GGovJam
Great read: Andy Callow's reflections on his first 6 months as Chief Digital Information Officer at Kettering General Hospital
As ever, this server exists for you and is supported by its users (unlike the standard social platforms). If you'd like to make a regular donation to keep this place running, you can join the collective at https://opencollective.com/mastodon-me-uk
Some hard but inspiring reflections from my fellow weeknoters this week https://weeknot.es/
This looks like a great process for unpicking jargon in any team - blog post by David Durant at Hackney Council https://blogs.hackney.gov.uk/hackit/breaking-the-tech-language-code
Knowing where you are in the divergence/convergence cycle is such an important, and often overlooked, element of design leadership
A lovely post about design process by Stephen McCarthy at GDS https://twitter.com/loft27design/status/1180129107646058496?s=19
Two days with my awesome NHS Leadership Academy #BevanProg learning set. Constructively challenged by patients and staff, giving and receiving feedback on our written work. Lots to bring back to my role at NHS Digital
Quite content to have reached the age of varifocals, afternoon naps, and living vicariously through my children's social media triumphs https://twitter.com/Fab_Newt/status/1176634355453693954?s=19
We iterate and learn at the pace we can release to users. When that's measured in minutes and hours, not weeks and months, the quality benefits are massive
The social network of the future: No ads, no corporate surveillance, ethical design, and decentralization! Own your data with Mastodon!