I'm thrilled to be joining @NHSX@twitter.com as acting CTO.
We have a lot of work to do to get our systems talking to each other (standards and APIs) and get patient info to where they need it most (user needs).
I'm joining a brilliant team and can't wait to get stuck in!
In the meantime, we're keen to hear from anyone with an interest in what, if anything, should replace the CUI
We plan to keep some data formats that are still relevant but to separate them from out-of-date assumptions about presentation
Unfortunately, the CUI has not changed with the times. Its content has not been updated since the closure of NHS Connecting for Health in 2013 and is now hosted by the National Archives
The intent behind the CUI was good. By standardising the design of key user interface elements, its creators hoped to improve patient safety and usability
Today we issued a notice to formally withdraw the out-of-date NHS Common User Interface standards. I've written a blog post explaining why
I feel a sticker coming on
This is brilliant advice which I will share with my team: "radiate intent"
reports of suicide
« Il a rationalisé beaucoup de choses... Mais il a appliqué à l'humain, des méthodes qui étaient probablement bonnes pour les ordinateurs. » http://www.leparisien.fr/faits-divers/proces-france-telecom-un-documentaire-de-serge-moati-agite-les-debats-21-06-2019-8100159.php
Like the sound of this? Join the team! We have contract opportunities for front end developers with accessibility experience to work on the services that Ashley is researching https://www.linkedin.com/feed/update/urn:li:activity:6542024122111713280/ #a11y
Great to see this blog post from NHS website user researcher Ashley Wheat on how we research with people who have access needs https://digital.nhs.uk/blog/transformation-blog/2019/eight-tips-for-effective-accessibility-research #a11y
Back to writing #weeknotes after a 2 week pause. I write these mainly for myself but find that making them open makes them better https://blog.mattedgar.com/2019/06/08/weeknote-3-to-7-june-2019/
reports of suicide
- Je pleure. (...) On pense que je n’ai pas de coeur mais ce n’est pas vrai». https://www.liberation.fr/depeches/2019/06/07/au-proces-france-telecom-pour-la-premiere-fois-de-l-emotion-du-cote-des-prevenus_1732514
We needed a service map to show how patients and the public move through the health & care system, so Tero made a start on one. Now he's making it open to make it better. All contributions gratefully received https://twitter.com/teropsv/status/1136910195311939590
2 years in and I'm just as excited as the day I joined about the potential for service design and design leadership in the NHS
Meanwhile I'm learning loads from my peers and faculty on the NHS Leadership Academy’s Nye Bevan Programme
In the next year, I want to make sure we take a more strategic view of user experience across the NHS.
I have a slow hunch about the relationship between design and the quality improvement movement in health and care
Chapter 1 of the NHS Long Term Plan began: “Compared with many other countries, our health service is already well designed.”
As the health service’s most senior human-centred design specialist, I worry that makes us sound more complacent than we have any right to be
Thinking about 'old power' and 'new power', having a modicum of both sorts myself, I believe the people wielding both do so with the same basic good intentions. To bridge the old and the new is to daily tread the line between courage and stupidity
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