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In the next year, I want to make sure we take a more strategic view of user experience across the NHS.
I have a slow hunch about the relationship between design and the quality improvement movement in health and care

Chapter 1 of the NHS Long Term Plan began: “Compared with many other countries, our health service is already well designed.”
As the health service’s most senior human-centred design specialist, I worry that makes us sound more complacent than we have any right to be

Thinking about 'old power' and 'new power', having a modicum of both sorts myself, I believe the people wielding both do so with the same basic good intentions. To bridge the old and the new is to daily tread the line between courage and stupidity

Having made the switch from NHS Choices last September, we’re learning what this new site, and new way of working, can really do

Several moments have felt like those season finales in which apparently separate plot strands twist together to reveal where they were heading all along

Exactly 2 years since I joined NHS Digital on a mission to bring human-centered service design to our nation's health and care system. Thanks to all who continue to make it the best job in the world

NHS.UK show and tell: Sarah and Dean introducing the work their team is doing to rethink the 12-year-old information architecture of the UK's most visited health website

Do these things and AfC is your friend. If you don't your digital roles were probably set up to fail in any case

3 things needed to make it work:
1. Value experience equivalent to qualifications
2. Recognise that the work of digital is policy and service improvement
3. Give specialists the freedom to act appropriate to their band

Interested in the points on NHS Agenda for Change. In my probably unpopular and definitely very niche opinion, it's entirely possible to accommodate digital specialists within AfC, and as NHS staff it's right that we do

Matt Edgar boosted

Harassment, disinformation, filter bubbles, algorithmic bias in feeds and ranking...

The web we all create has massive ethical implications. As spec authors, we have a responsibility to consider them.

Our new finding:

@W3CTAG Ethical Web Principles

Matt Edgar boosted

‪** #InternetFirst klaxon! **‬

‪We’re moving the NHS away from private networks like N3 and HSCN to running our services over the internet.‬

‪This should make it easier to build digital tools for the NHS—in the same way we do for other sectors.‬

‪Please help!‬


All 4 shortlisted entrants would be worthy winners but obviously I'm rooting for the awesome NHS Digital Service Manual team

Good stuff from Tero, breaking out of the silos to look at our service from the point of view of patients and the public. I hope this can evolve into an open artefact that other people use and contribute to.

reports of suicide 

reports of suicide 

My mailbox is filling up with emails reminding me that my mailbox is almost full. Boy #2 says, imagine if Royal Mail did that with real letters

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