And another thing!
Because the survey is hosted on NHS.UK, it will be free to access as part of this agreement from the UK mobile operators https://www.gov.uk/government/news/mobile-networks-remove-data-charges-for-online-nhs-coronavirus-advice
No app to download, no username or password to set. The people we need to complete this may be stressed and unwell, so the team is working hard to make every question as simple as possible, and the whole survey quick to complete
The NHS is for everyone, so this service is designed to be accessible: change colours, zoom up to 300%, listen with a screen reader, navigate with a keyboard. If we're missing something, please let us know https://www.nhs.uk/coronavirus-status-checker/accessibility
Another day, another team of #NHSTechHeroes readying a service for a major public announcement. So proud of the people behind this one
Sending a shout-out to all the developers, user researchers, scientists, hackers & makers helping the national effort to respond to #COVID19.
Tools for our front-line NHS staff, for us as citizens, for decision-makers to manage beds & supplies — using the best of their skills…
This team work so hard, and with a laser-like focus on user needs, to get this service into the world. It's been a privilege to see them iterate it further with the same commitment this week https://twitter.com/rhcsinclair/status/1246387979150557185
Teams also talked honestly about the pressure to deliver (already high before this crisis) and how adjusting to remote working is not always easy for user researchers and designers
As of this morning, @NHSDigital@twitter.com are publishing management information about journeys users take (111 online and in 111 telephone) through the COVID-19 triage pathway #COVID19
Also, how exhausting the writing style of Cluetrain was, even then
Another long week for teams working on solutions for #covid19. The last few days have involved particularly intense collaboration, across organisations, between teams that hadn’t met a week ago. It’s not obvious to everyone just how significant an achievement this is. Stamina++
Please don't waste our time. Read the guidance at https://www.gov.uk/service-manual/helping-people-to-use-your-service and https://service-manual.nhs.uk/accessibility
and bake it in from the beginning
Maybe in calmer times, you got away with the spurious assurance that you'd fix accessibilty in the next release. Sorry, that just won't wash right now. We need your service to work for everyone, asap
Seeing some brilliant, rapidly spun up services to help people through this difficult time. Obviously trade-offs have to be made, but there's one corner we cannot afford to cut: digital #accessibility
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