The Service Design Maturity Model by @SDNetwork@twitter.com https://link.medium.com/27ZiPwofUV
Tech-centric approaches without planning for its impact on people will fail to deliver a project that serves people.
People-centric design without good tech foundations will fail to be able to build something that meets its own goals.
There's no succeeding while prioritizing one over the other. To build the right systems we need to intertwine the work of both.
I like this because:
"organising" is better than the rabbit hole of "organisations"
"consistently" is a nod to GOV.UK's "consistent not uniform" design principle
@frankieroberto These are senior roles and come with a high degree of freedom to act, in line with the expertise that they bring
@frankieroberto Some or all of those. We know there are lots of good things going on already, and that we need to make open source participation central to how our teams work across the board. But it'll be a new team with the scope to work out the best ways to go about it
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