3 years ago at , full of hope for new ways of addressing the intractable issues of urgent and emergency care

Great work by the service manual team, and partners, on this new standard designed for any organisation that produces health and care information

Really looking forward to joining today's England virtual conference. There's so much that user-centred design professionals can learn by collaborating with the engagement and participation movement in health and care

Just a few days left to submit your award nominations for the digital, data, and technology professionals making the biggest difference to England's and

My fediverse / ...

I live in and work for England in and

Here I post a mix of work-related stuff (all views my own), and random history geekery

I give blood ❤️, add ALT text to my images 🖼️, and make monthly donations to my instance host 💰

Every day patients and staff feel the impact of services that were never consciously designed following user-centred methods. It's time to professionalise , and this apprenticeship standard could make an important contribution

Tune in at 11am today for the live streamed NHS digital service manual show and tell. Also available to watch later on YouTube. Register your interest here eventbrite.co.uk/e/nhs-digital

Everyone has a role in making their service accessible and inclusive, so we've published guidance for all the main roles on a digital team: product/delivery, user research, content, design, development, and testing beta.nhs.uk/service-manual/acc

Jyoti on how NHS Blood and Transplant is using GOV UK Notify to send text message reminders for blood donation appointments. A great platform that many other organisations could use notifications.service.gov.uk/

Funeral care 

I was privileged to work with the team at Co-op Funeralcare a couple of years ago. It's great to see how far they've come. We in the could learn a lot from their data-driven, user-centred approach

Modest proposal 

Mandatory user research observation hours for all technology senior leaders

More info on our new NHS digital service manual, including how you can get involved and help make it better digital.nhs.uk/blog/transforma

Conference self-promotion 

I'll be talking about our design work for the at on 17 October
Standard tickets on sale for another week before the price goes up, apparently


Open social media for the UK