Matt Edgar @mattedgar@mastodon.me.uk

3 years ago at #duec2019, full of hope for new ways of addressing the intractable issues of #NHS urgent and emergency care
https://mastodon.me.uk/@mattedgar/102094043432051951

Great work by the #NHS service manual team, and partners, on this new standard designed for any organisation that produces health and care information
https://service-manual.nhs.uk/content/standard-for-creating-health-content

Really looking forward to joining today's #NHS England #StartWithPeople virtual conference. There's so much that user-centred design professionals can learn by collaborating with the engagement and participation movement in health and care
https://hopin.com/events/start-with-people-28th-april/registration

Just a few days left to submit your award nominations for the digital, data, and technology professionals making the biggest difference to England's #NHS and #SocialCare
https://www.engage.england.nhs.uk/application/f5da144e/

My fediverse #introduction / #introductions ...

I live in #Leeds and work for #NHS England in #UserCentredDesign and #DigitalTransformation

Here I post a mix of work-related stuff (all views my own), and random history geekery

I give blood ❤️, add ALT text to my images 🖼️, and make monthly donations to my instance host 💰

Every day patients and staff feel the impact of #NHS services that were never consciously designed following user-centred methods. It's time to professionalise #ServiceDesign, and this apprenticeship standard could make an important contribution
https://www.instituteforapprenticeships.org/developing-new-apprenticeships/apprenticeship-consultations/

Some #nhs history for you on this special day
5 July 1948: A chance and a challenge
https://blog.mattedgar.com/2018/07/01/5-july-1948-a-chance-and-a-challenge/

Fascinating reading from the King's Fund. For better or worse, digital has a big role to play #nhs #ServiceDesign https://twitter.com/TheKingsFund/status/1173207084608958464?s=19

Tune in at 11am today for the live streamed NHS digital service manual show and tell. Also available to watch later on YouTube. Register your interest here https://www.eventbrite.co.uk/e/nhs-digital-service-manual-show-tell-registration-64664928542 #NHS #design #a11y

Everyone has a role in making their service accessible and inclusive, so we've published guidance for all the main roles on a digital team: product/delivery, user research, content, design, development, and testing #nhs #a11y https://beta.nhs.uk/service-manual/accessibility

Jyoti on how NHS Blood and Transplant is using GOV UK Notify to send text message reminders for blood donation appointments. A great platform that many other #NHS organisations could use #SprintLeeds https://www.notifications.service.gov.uk/

I was privileged to work with the team at Co-op Funeralcare a couple of years ago. It's great to see how far they've come. We in the #nhs could learn a lot from their data-driven, user-centred approach
https://digitalblog.coop.co.uk/2018/09/06/using-our-data-to-improve-guardian-our-funeralcare-digital-service/

Mandatory user research observation hours for all #nhs technology senior leaders #2HoursEvery6Weeks #ukhc18

More info on our new NHS digital service manual, including how you can get involved and help make it better https://digital.nhs.uk/blog/transformation-blog/2018/a-manual-for-designing #nhs #digital #design

I'll be talking about our design work for the #NHS at #InteractLDN on 17 October
Standard tickets on sale for another week before the price goes up, apparently
https://interactldn.eventbrite.co.uk #UX #Design #AI