I talk a lot about pace layers and why pacing is so important in #ServiceDesign for health and care. Blog post still stuck in my head, so this picture will have to do for now
Interesting critique of the goods-dominant assumptions in the concept of "delivery" https://reflexivepractice.wordpress.com/2019/04/04/a-glossary-of-contemporary-management-terms-iii-deliver/
Happy in my new hoodie. Thanks @Edent https://shop.spreadshirt.co.uk/govgeeks/nhs+est+1948+-+white+design?q=I159143076
At the theatre #KeepTheSecrets
Took some photos in 2010 when Majestyk was on Leeds Civic Trust's Heritage at Risk list. Found this chalked on the wall of the derelict building ❤️
5 Rules for Integrating UX with Agile and Scrum - Great list. Would add “0. A dedicated user researcher on every team” https://link.medium.com/vurt8BaIhV
Also, alpacas! Every conference should have alpacas. #SDinGov
"The path of user needs, avoiding beautiful nonsense, and the shelves of wisdom" - important insight on design systems and service manuals by my brilliant colleague Ian Roddis https://link.medium.com/NKaUjal7IU
At the Empower the Person conference a year ago, we asked participants what an NHS service manual might be. Today, Adam, Dean, Ian and Polly presented a redesigned website, a frontend kit, and service manual. Great work, team :) #EPDW19
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