"The Service Standard expects the Live phase of a service to feature ongoing continuous improvement... to prevent it becoming new legacy"
This is such an important move by GDS. So many of government's multimillion pound "change" programmes could have been prevented by user-centred, agile maintenance of the live services that citizens rely on
And yet live service teams struggle to get funding for this important work until something becomes so broken or stuck that a big disruptive change is needed
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