From the report: "We also heard that the approach to change matters..."

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Anne Boden, CEO of Starling Bank: Modern technology is now released and change managed by implementing a little bit of change often. By having a little bit of change [ ... ] and doing it several times a day, you minimise the impact of that change...

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... We all know that when you do big change—big migrations, big separations of banks, and big migrations of systems—we put customers at risk.

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