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111 online show and tell day. I'm always impressed by the team's openness to user insight. Choice quote from today: "We in the team really didn't want to do this, but we tried it and it worked for users" #NHSbyDesign
@mattedgar interesting! What was it they didn’t want to do?
@frankieroberto Adding some lines of guidance to help people fill in a search box more successfully. This particular service works better when people search for symptoms, e.g. "headache", rather than conditions, e.g. "flu"
@mattedgar interesting! I’m not sure I could always tell the difference between a symptom or a condition? (Eg what is sciatica?)