This work by the King's Fund on NHS admin is great, but doesn't quite get to the key skills required for the user-centred design of admin processes
https://twitter.com/TheKingsFund/status/1411769291125542917
Co-design doesn't mean shifting the burden onto patients and non-expert staff without support. It's time to professionalise service design in the NHS as we have elsewhere in public service https://www.gov.uk/government/collections/digital-data-and-technology-profession-capability-framework#user-centred-design-job-family
Tonight on NHS Jobs:
Adverts containing the word "design": 2,151
Vacancy titles containing the word "designer": 6