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Digital Service In a Crisis Tip of the Day:
Not only are the design patterns in the Government and NHS service manuals proven to work well for users, they also facilitate rapid and efficient iteration in fast-changing situations
When we follow the one thing per page pattern, we make it easier to handle new branches of functionality, and even whole new user groups, without ripping up the previous work and starting again
Designers and developers: Before you put all those questions on a massive one-page form, or spin up a single-page app that can't handle deep linking, ask your future self how they'll feel about that
This isn't Big Design Up Front. You don't need to know what all those future user stories will be, only that the world will change and your service will need to change rapidly in response
Your future self will thank you for it, and so will your users and stakeholders