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Anyone read or have any good advice for organising out of hours cover for small dev teams managing their own services? E.g. how to fairly compensate for overtime, organise rotas, manage escalation of issues, etc?
I have thoughts, but interested in experiences from other teams.
@ldodds What we had at Skype seemed to work well.
1 week on call. The team was 8 people, so that happened about every 2 months. This is where having a larger team helped us.
Each week had a primary and secondary person. The next week, the secondary would become the primary.
The primary got ~£500 plus time off in lieu for any public holidays. If the secondary got called out they also got the payment
Our SLAs mean the on-call person could still go to the cinema.
@zoenolan was that payment and time off only if you were called out, or just a fixed payment for being on-call?
@ldodds Primary got the payment and time off regardless. The secondary only got them if they were called out