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"The path of user needs, avoiding beautiful nonsense, and the shelves of wisdom" - important insight on design systems and service manuals by  my brilliant colleague Ian Roddis link.medium.com/NKaUjal7IU

For the first time in at least a decade, I have a Nokia-branded phone and it’s not let down by a flaky OS

@Edent on the importance of making machine learning code open source, so we can understand its operation and its biases

At the Empower the Person conference a year ago, we asked participants what an NHS service manual might be. Today, Adam, Dean, Ian and Polly presented a redesigned website, a frontend kit, and service manual. Great work, team :)

Great day yesterday with cross-gov heads of design talking services week, designer inductions, and the DDAT capability framework. Came home with a classic sticker on my notebook

Pondering the many ways people try to visualise a complex system, and the implicit assumptions in each. Any good examples from any sector?

Yesterday in London: Mauro and his colleagues have printed out every page of the NHS website pregnancy and baby guide. How might we structure it better to help people find what they need? mastodon.me.uk/media/K6uDgowy-

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