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Yesterday on the #NHS 111 online teams' show and tell:
* Applying #UserResearch, #ContentDesign and #InteractionDesign to a proposed new design for our national phone service IVR
* What we're learning by placing a link to 111 online on the NHS App homepage for a subset of users
@mattedgar sounds great! What did you learn?
@resing We can see how acute the healthcare needs are of people using 111 online through the NHS App compared to other 111 users, and also the mix of different health problems people are presenting with. This helps us decide what services to surface where in future updates to the App
@mattedgar that sounds like a promising start to potential improvement!