Thanks for all your kind words about the inaugural post on the new NHS Digital Design Matters blog https://digital.nhs.uk/blog/design-matters/2020/in-a-crisis-double-down-on-user-needs
We’re giving our user researchers the operational support they need to do their best work, including support for remote research, and looking forward to the opening of our own user research lab in the new Leeds Government Hub
We’re using end-to-end service design and user insights to identify opportunities and drive outcomes across our portfolio, with some great work on a user-centred service catalogue to describe what we do in words everyone can understand