Thanks for all your kind words about the inaugural post on the new NHS Digital Design Matters blog https://digital.nhs.uk/blog/design-matters/2020/in-a-crisis-double-down-on-user-needs
We’re re-starting user-centred design training for everyone in our directorate, and stepping up work to help all our colleagues to understand barriers to access to our products and services
We’re giving our user researchers the operational support they need to do their best work, including support for remote research, and looking forward to the opening of our own user research lab in the new Leeds Government Hub