Thanks for all your kind words about the inaugural post on the new NHS Digital Design Matters blog https://digital.nhs.uk/blog/design-matters/2020/in-a-crisis-double-down-on-user-needs
Our most experienced user-centred design leads are working across nationally significant NHS services. We don’t get everything right, and there’s always more to do, but I’m convinced that having these roles is already making our services better
We’re getting a better understanding of user-centred design maturity across our product development teams, so that we can provide assurance that every service we deliver will be founded on user research and will meet user needs