In the early iterations of the service manual, there was a line something like "there are a few things that you'll want to do pre-discovery". Before you knew it, departments had invented a whole new phase. Always made me uncomfortable

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In the years since I've seen organisations that do the "few things you need to do pre-discovery" really well, and others that seem to make heavy weather of it

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Use "exploration" to quickly frame and fund discovery right, not to impose stakeholder-anxiety-driven limits on the discovery team

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