Exactly 2 years since I joined NHS Digital on a mission to bring human-centered service design to our nation's health and care system. Thanks to all who continue to make it the best job in the world

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Several moments have felt like those season finales in which apparently separate plot strands twist together to reveal where they were heading all along

Having made the switch from NHS Choices last September, we’re learning what this new site, and new way of working, can really do

Thinking about 'old power' and 'new power', having a modicum of both sorts myself, I believe the people wielding both do so with the same basic good intentions. To bridge the old and the new is to daily tread the line between courage and stupidity

Chapter 1 of the NHS Long Term Plan began: “Compared with many other countries, our health service is already well designed.”
As the health service’s most senior human-centred design specialist, I worry that makes us sound more complacent than we have any right to be

In the next year, I want to make sure we take a more strategic view of user experience across the NHS.
I have a slow hunch about the relationship between design and the quality improvement movement in health and care

Meanwhile I'm learning loads from my peers and faculty on the NHS Leadership Academy’s Nye Bevan Programme

2 years in and I'm just as excited as the day I joined about the potential for service design and design leadership in the NHS

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