Reflection after : when we set up a false opposition between "innovation" and "getting the basics right" we're in real danger of talking at cross-purposes because what looks innovative to one person looks like getting the basics right to another

For example I saw a couple of great examples of the power of putting information into the hands of NHS workers and patients at the point of need. In 2019 this feels pretty basic to me, but both had been funded as "innovation"

Show thread
Follow

We risk overcomplicating things to make them sound like innovation. Someone told me that showing patients the wait times for A&E before they set off was a "nudge". That's not a behavioural insight, it's common sense and human courtesy

Sign in to participate in the conversation
Open social media for the UK

The social network of the future: No ads, no corporate surveillance, ethical design, and decentralization! Own your data with Mastodon!