I talk a lot about pace layers and why pacing is so important in #ServiceDesign for health and care. Blog post still stuck in my head, so this picture will have to do for now
For me, this picture helps to explain why it's so easy for delivery, especially technology-heavy delivery, to come unmoored from patient experiences and outcomes
We have to design services and organisations that are responsive to human experiences and interactions in the moment, but robust enough to deliver outcomes that will outlast our own careers and current institutions
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