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Matt Edgar

Interesting critique of the goods-dominant assumptions in the concept of "delivery" reflexivepractice.wordpress.co

as the word has become more and more widespread, so it is applied to a huge variety of social processes involving competing goods, which then get reduced to an object, a thing to be delivered, like a parcel. We might think of this as reification, turning a process into a thing, or what Alfred North Whitehead referred to as ‘misplaced concreteness’. For example, managers might find themselves committing to ‘delivering
Matt Edgar

I'm torn on this one, because it's important to keep hold of our righteous indignation at the billions wasted on technology that doesn't deliver better experiences for people, often actively making things worse

Matt Edgar

So how to reconceptualise delivery as a human-centred, service-dominant activity of keeping promises and continuous learning?

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