Interesting critique of the goods-dominant assumptions in the concept of "delivery" https://reflexivepractice.wordpress.com/2019/04/04/a-glossary-of-contemporary-management-terms-iii-deliver/
Follow
I'm torn on this one, because it's important to keep hold of our righteous indignation at the billions wasted on technology that doesn't deliver better experiences for people, often actively making things worse
So how to reconceptualise delivery as a human-centred, service-dominant activity of keeping promises and continuous learning?