Something not fully formed brewing in my head about how #UserJourneys are great in complicated domains (a la #cynefin) but not as effective in complex domains where cause and effect aren't clear. Has anyone else felt this, and what models did you use instead? #ServiceDesign
For the record this isn't a diss about user journey maps, 9 times out of 10 they help make things so much clearer and are a very useful frame for the whole end to end journey. I user journey maps