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ianames

Something not fully formed brewing in my head about how are great in complicated domains (a la ) but not as effective in complex domains where cause and effect aren't clear. Has anyone else felt this, and what models did you use instead?

For the record this isn't a diss about user journey maps, 9 times out of 10 they help make things so much clearer and are a very useful frame for the whole end to end journey. I ♥️ user journey maps